Cancellation requests from buyers

Open the event editor and find the cancellation policy. Turn it on, then choose how many hours before the event buyers can cancel, how long cancellation is free, and the fee (none, a percentage or a flat amount).

Buyers ask from their order page, with or without an account. The request appears in Requests in your dashboard.

Approve with your refund PIN and the ticket price is refunded to the buyer, minus your fee. The ticket is cancelled and the place goes back on sale. Reject and the buyer is told. Booking fees and add-ons are not part of the refund.

Nothing is refunded automatically. You always approve.