Cancellation and Refund Policy

1. What this policy covers

This policy covers what you pay Sabhio: the monthly subscription and any add-ons. It does not cover ticket sales. Ticket money is paid by buyers straight to the organiser's own payment account, and refunds to buyers are the organiser's responsibility under their own refund policy.

2. Free month

Your first month is free. You do not pay anything during the free month, and you can cancel before it ends without being charged.

3. Cancelling your subscription

• You can cancel at any time from Settings → Plan & billing in your dashboard, or by emailing us.
• After you cancel, you will not be charged again. Your plan stays active until the end of the month you have already paid for.
• We do not charge a cancellation fee.

4. When we refund

• Duplicate or wrong charge: if you were charged twice, or charged an amount that does not match your plan, we refund the extra amount in full.
• Failed service: if you paid and we could not provide the Service because of a fault on our side, we refund or credit the affected period.
• First paid month: if you pay for your first paid month and ask for a refund within 7 days of that payment, before you have published an event or sold a ticket, we refund it in full.
• Where the law gives you a right to a refund, we honour it.

5. When we do not refund

• Subscription periods already used, including a partial month after you cancel.
• Add-ons or credits that have already been used or sent (for example email or message credits).
• Payments to your payment provider (Razorpay or Stripe) and the provider's fees. Those are between you and the provider.
• Accounts closed by us for breaking the Terms and Conditions.

6. How to ask for a refund

Email hello@sabhio.com with your registered email address, the invoice number and the reason. We reply within 2 working days.

7. How refunds are paid

• Approved refunds go back to the original payment method.
• Please allow 5 to 7 working days (India) or 5 to 10 working days (UAE) after approval. Your bank may take longer.
• Refunds are made in the currency you paid in (INR or AED). Any GST or VAT charged on the refunded amount is refunded too, and we issue a credit note.

8. Contact

[Registered company name], [Registered office address, city, state, PIN]. Email: hello@sabhio.com. Phone: +00 0000 000000.